Shipping Methods and Timeline
All regular product orders will be shipped out within 1-2 business days. Orders consisting of bundles will ship within 3-5 business days (not weekends and/or holidays). Orders within the USA are shipped via several carriers depending on size and weight:
UPS Mail Innovations (Transported by UPS, and delivered by USPS)
USPS First Class Mail
Please note that our delivery estimates are based on information provided by our carriers, including UPS and USPS. These carriers may currently experience delays in the transfer and delivery of your packages, which could have a slight effect on the delivery time. Please monitor your tracking regularly for any delivery updates pertaining to your order.
Regular shipping usually takes 3-5 business days. Expedited shipping (2-day or 3-day) orders must be placed by 2PM Eastern time to meet delivery commitment timelines. Expedited delivery is calculated based on BUSINESS DAYS (e.g. 2nd day air ordered on Thursday before 2 PM will be delivered Monday if not a holiday). Any order placed after 2PM Eastern will increase your delivery by a day. UPS does not deliver on Saturday, Sunday or major holidays.
Order Marked as Delivered But Not Received
It is very common for carriers to mark the order as delivered and have it not be at your address until slightly later. If your address is marked as delivered but you do not have it, we ask that you wait 72 hours from the time of delivery for it to arrive. We also recommend checking with your neighbors in case it was mis-delivered there. If you do not have your order after 72 hours, please file a claim here email@example.com
Products Returned to Sender:
If for any reason your order is returned to sender we are able to reship the order to you. Please note that there will be a reshipment fee of $4.99 for any Free Bundle order and $9.99 for any Standard Product order.
Free Shipping Eligibility
Free shipping is for United States orders with a subtotal of over $100 BEFORE shipping, handling and tax and AFTER any discount or promo code. Any order with a subtotal under $100 at checkout will not be eligible for free shipping. Any Free Bundle may come with an additional shipping cost.